At Waikato Cleaning Supplies, we are proud to introduce our new service Sanicare to deliver sanitary bins cleaning and maintenance service, a service designed to raise the standard of hygiene and care across facilities in our community. As a trusted provider of cleaning solutions in Hamilton, we understand the importance of discretion, compliance, and reliability when it comes to sanitary care. By offering Sanitary bins, we are extending our commitment to professional, end-to-end service that ensures workplaces, care centres, and public facilities remain safe, hygienic, and welcoming for staff and visitors alike.

This case study highlights the experience of one of our earliest customers, who chose Sanicare through Waikato Cleaning Supplies to enhance their care centre’s hygiene standards. Their journey demonstrates how personalised service, seamless installation, and ongoing reliability have made Sanipods a trusted solution in sensitive environments.

• How did you first hear about our Sanicare service?
  We were introduced to Sanicare in April/May 2025 when Liezl came on board as our Account Manager. At the time, we were exploring options for sanitary care services to enhance the facilities available to our visitors and staff. Liezl took the time to understand our needs and presented a solution that aligned well with our care centre’s standards and expectations.
• What specific features or guarantees made you choose us over other options?
  What stood out was the personalised service and end-to-end support provided by Liezl. She took ownership of the entire process, from recommending the right products through to installation, ongoing maintenance, and regular follow-up. Her flexibility, responsiveness, and willingness to tailor the service to suit our environment gave us confidence that we were partnering with a provider committed to delivering a high-quality, long-term solution.
• How important were factors like discretion, compliance, or service frequency in your decision?
  These factors were extremely important. As a healthcare and aged care provider, maintaining high hygiene standards, ensuring regulatory compliance, and delivering services in a discreet and respectful manner are essential. Reliable service frequency also gives us confidence that our facilities remain clean, hygienic, and well-presented for residents, visitors, and staff at all times.
• How would you describe the transition and installation process when we started?
  The transition was smooth, well-organised, and professionally managed. Liezl and her team communicated clearly throughout the process and worked around our operational requirements to minimise disruption. Installation was completed efficiently, and the team ensured all equipment was correctly installed and fully operational from day one.
• What does your service look like in practice for your staff or visitors?
  The service operates seamlessly in the background. Staff rarely need to think about managing hygiene units because servicing is completed consistently and professionally. Resident’s visitors, and staff benefit from clean, well-maintained product, contributing to a positive experience and reinforcing our commitment to providing a high-quality environment.
• 6. How has the reliability and discretion of your service technicians impacted your workplace?
  The reliability and professionalism of the technicians have been a significant benefit to our care centre. Servicing is completed on schedule, any issues are addressed promptly, and technicians carry out their work discreetly with minimal disruption. In an aged care environment, this level of professionalism is particularly important, allowing our team to focus on resident care while having confidence that hygiene services or the wider team and visitors are being managed to a high standard. As one of Sanicare’s earliest customers, we have been very pleased with the service provided. Liezl & her team have consistently demonstrated professionalism, reliability, and a genuine commitment to customer satisfaction. Their proactive approach and attention to detail have made them a trusted service partner for our care centre.